JC's British & 4x4 - Heritage & Outfitting
The guys at JC’s British are not to be trusted. I took my Range Rover in for a thumping noise that was happening occasionally during initial acceleration. They told me it was in my suspension and I need to replace the bushings and ball joints in the thrust arms. $2500 later I pick up my vehicle and the issue is not fixed. I take it back twice and they start telling me I need to replace the sway bar (over 3k) then they say they think it’s the transmission. Needless to say, I went elsewhere. The other shop discovered I needed to flush the transfer case and replace the fluid. My car is driving smooth again and it was $730. I will never go to JC’s again. They will “fix” things that are not wrong with your vehicle just to rack up the bill. I also firmly believe they took advantage of me because I’m a woman. Oh and not to mention they charged me $330 for a standard oil change on top of my other bill. How they justify charging that for an oil change is disgusting. All I can say is there are more honest and reliable mechanics to work on land rovers…. Run away from these guys.
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered. We take all customer concerns seriously, and we deeply regret that we were unable to resolve the issue with your Range Rover to your satisfaction. We understand your disappointment, especially with the ongoing issues and the cost of repairs. We want to assure you that our intention is never to take advantage of anyone, regardless of gender. We always strive to provide accurate diagnostics and effective solutions, and the repairs we completed were based on the noises and concerns we were able to confirm. If there was a misunderstanding or if you feel that you were treated unfairly, we genuinely apologize and want to ensure you that this is never our practice. Your feedback will be carefully reviewed with our team to make sure we learn from this experience and improve moving forward. Regarding the oil change charge, we want to clarify that our prices are competitive for the level of service and quality of parts we use. However, we appreciate your concern, and we are always open to reviewing our practices to maintain fairness and transparency for all our customers. Again, we truly apologize for the inconvenience you’ve faced and wish you the best with your Range Rover. If you’d ever consider giving us another chance in the future, we would welcome the opportunity to demonstrate our commitment to quality, fairness, and service.
- JC's British & 4x4 - Heritage & Outfitting